How can I book a Starshine Slumber Party?
There are three ways to contact us:
- Call our office at (720) 441-4157
- Email us at firstname.lastname@example.org
- Complete the online booking form. Please note that our online form is only a request for booking and does not constitute an actual reservation.
All methods require a phone conversation to discuss party logistics. A quick chat will help us ensure your Little Star has the best party possible!
After our initial conversation, we will send you an email with an invoice and our Terms and Conditions (a.k.a. Client Service Agreement) for your e-signature. Please note, your event is not considered secured/reserved until receipt of your deposit and signed Terms and Conditions by our office.
We highly recommend booking your party at least 4 weeks in advance to ensure availability on your event date.
How many tents can I rent at a time?
Our standard package includes tents and decor for five (5) Little Stars for $300. Additional tents are available for $50 each.
Our Best Friends Forever package includes tents and decor for two (2) Little Stars for $165.
Need more than 10 tents? Contact us at (720)441-4157 or via email at email@example.com.
How long is the rental period?
Our standard rental period is overnight; generally, not exceeding 24 hours.
Typically, we will schedule drop-off in the early afternoon the day of your event and return in the morning or midday the following day.
We require a 2 hour delivery window.
Where do you deliver? Is there a fee?
Delivery and pick-up are included in the package price for clients in the areas highlighted in blue. In general, that includes the suburbs of Highlands Ranch, Lone Tree and parts of Centennial.
Areas highlighted in red fall within our $25 delivery fee zone. This zone generally includes the suburbs of Littleton, Castle Pines, and parts of Centennial.
The areas highlighted in yellow fall within our $35 delivery fee zone. This zone generally includes the suburbs of Parker, Castle Rock, Cherry Hills and Englewood.
Please see our interactive map below for specific bounding streets. Please note, you may have to zoom into the Denver area on the interactive map. We do not deliver to the whole world. LOL.
If you are interested in booking a party outside of these delivery areas, please contact us at (720) 441-4157 or via email at firstname.lastname@example.org. We will do our best to accommodate your party request.
How much space is needed to set up the tents?
Small Indoor Tents: Each tent requires approximately 3' X 8' of space to accommodate the tent, mattress and breakfast tray with space between each tent. Our tents are approximately 4' tall.
We are happy to assist you in planning out the best configuration for your room (i.e. in a row, across from each other, or in a circle).
Outdoor Bell Tent: Our Big Time Starshine Bell tent is approximately 16' in diameter and requires an additional 4'-6' of space on all sides for guyline staking. Please ensure that you have a 24' space to properly install the Bell Tent in your backyard. Please plan accordingly! We will NOT set-up the bell tent if the space is inadequate and poses a safety hazard. It is your job to measure the space in advance!
Our bell tent package includes set up and staking in grass/dirt only. If you require hard surface (i.e. patio, concrete, etc.) set-up, we charge an additional fee of $125 to account for labor and additional materials.
Do you handle set up?
Yes! We will deliver the items, set up, and style. We want you to get the best pictures possible!
Depending on the size of your party, it generally takes between 60-90 minutes to set up and style a Starshine Slumber Party (small tents) and 2-3 hours to set up and style a Big Time Starshine Bell Tent Party (large outdoor tent).
Starshine Slumber Parties will not move any furniture from the designated party area. Please have any furniture in the party area moved prior to our arrival.
We also request that you kindly vacuum or sweep the area where the tents will be set up to ensure that our mattresses stay as clean as possible.
Do you provide sleeping pillows?
No. Our pillows are decor pieces only and should not be used as sleeping pillows.
Your guests should bring their own pillow from home for hygiene purposes. We also find that children find comfort, and ultimately sleep better, when they have a pillow from home.
What are your rules regarding smoking, pets and food/beverage?
Our services are geared toward children and teenagers. As such, we have very strict rules regarding the environment in which we will place our rental equipment.
We require a smoke-free environment. We do not allow the use of our rental items in locations where smoke is present; including, but not limited to, tobacco smoke and marijuana smoke. As outlined in our Terms and Conditions, we reserve the right to refuse service upon delivery if we detect smoke in any form. We truly want your children/guests to have the best experience possible, and we would hate to have to cancel a party at the time of delivery due to smoke. Please ensure that you are providing a smoke-free environment. Additional fees will be incurred if our rental items are exposed to smoke.
Sorry. No Pets in the Tents. If you have pets... great! We love pets. However, we must insist that all pets do not have access to our rental items. We want all children to have an opportunity to experience a Starshine Slumber Party; this includes children with allergies to pets. Additional fees will be incurred if our rental items are returned with excessive pet hair or odor.
Food and beverage. Who wouldn't love to eat popcorn and candy while watching a movie in their special tent? Please feel free to consume food and beverage in our tents. Each tent includes a breakfast tray that can be used for food and beverage. Breakfast in bed!!! Please note, that you are responsible to ensure that our rental items remain stain-free and that additional fees will be incurred in the event our rental items are returned with food and/or beverage stains. It might be time to break out the sippy cups again!
All Starshine Slumber Parties rental items and products are stored in a smoke-free and pet-free environment.
Can you set the tents up outside?
No. With the exception or our Big Time Starshine Outdoor Bell Tent, our tents are designed for indoor use only.
Is a deposit required?
A 50% non-refundable deposit is required at the time of booking to secure your event date. The remaining balance is due 7 days prior to your event. We will email you an invoice for easy online payments for both your deposit, as well as your final balance.
We're moms. We understand that kids can be unpredictable and sometimes accidents happen; from crashing into a tent while rough-housing to having a nighttime potty accident. As such, we also require a refundable $100 damage security deposit for our small tent parties and a $250 damage security deposit for our larger bell tent parties.
At the time of delivery, you will review the rental items in accordance with our Terms and Conditions and sign off on the product condition. It is your responsibility to note any preexisting damage (although we do our best to keep everything in tip top condition). We will inspect all items for damage at pickup and return to our facility. If you are aware of a specific incident please give us a heads up.
If no damage is noted, we will refund your $100 deposit via the original method of payment within 48 hours of your event.
How is payment handled?
We accept credit cards and bank transfers through our online client management system. You will be emailed an invoice at the time of booking.
Your initial non-refundable deposit will be due upon receipt and the final payment due 7 days prior to your event. Our system allows you to authorize the final payment to autopay 7 days prior to the event if desired.
What is the cancellation policy?
Cancellations will result in loss of the non-refundable 50% booking deposit; however, your $100 security deposit will be refunded within 48 hours.
Cancellations of less than one week's notice will result in forfeiture of the entire party balance. The deposit and/or party balance will be transferrable to another date within 60 days of the original event date, subject to date and equipment availability.
If you need to cancel your Starshine Slumber Party, please contact our office immediately. We will be happy to work with you to reschedule as appropriate.
Do I need to wash the linen before pickup?
Nope! We don't want you wasting precious time doing another load of laundry.
We wash all linens with hypoallergenic laundry detergent upon return to our office. Mattresses, tents, rugs, breakfast trays and decor are disinfected and spot treated.
Is the bell tent weatherproof/fireproof? What about thunderstorms?!
Yes! Here's what our manufacturer's website states:
"Yes, in addition to the natural water resistance that canvas offers, our tents have been treated with a well respected waterproofing process. You will see water bead up on the canvas, and you will stay dry even in the harshest weather. Our tents also do well in the snow. Our canvas has been lab tested and certified compliant with CPAI-84, California's stringent fireproof requirements."
Despite weatherproofing, we reserve the right to cancel, postpone, and/or delay delivery/pick-up due to adverse weather conditions. We will not set up or breakdown the bell tent during a rainstorm. These terms are laid out in our Terms & Conditions/Client Service Agreement which you will review and sign prior to booking.
Thunderstorms - You are NOT safe in an outdoor tent during a thunderstorm. A tent provides no real protection and it is as if you are standing in the open. Additionally, our tent has a center pole that is metal. We highly recommend that you follow that old adage "when thunder roars stay indoors." We all know that Summer afternoon thunderstorms roll in and out relatively quickly. If you hear thunder, we recommend you head indoors until the storm has passed. Safety first, then fun!
Zip Up the Tent during rain!!! To avoid damage and loss of your security deposit, please ensure that all windows and doors are fully zipped closed during a rainstorm. If you have rolled up the canvas walls, exposing the 360 degree mesh wall, please roll down the canvas and zip to the groundsheet during the rain.
Dog poop, pole dancing, sprinklers and other fun Bell Tent stuff…
Here are a couple ways you should prepare your backyard for your amazing glamping extravaganza:
1) Pick up all rocks in the tent set-up site. Our bell tent is best installed on a flat surface with no rocks or holes.
2) Turn off your sprinklers for 12-24 hours in advance of your event. You don't want your guests to get an unexpected soaking.
3) Dog poop...pick it up. There's nothing less glamorous than sleeping in a tent that smells like urine or feces. Please pick up all excrement prior to tent delivery. We also suggest you keep curious animals away from the tent if they are prone to marking/urinating on new items. You will be assessed a damage/cleaning fee if your animal urinates or defecates on our tent. Yay! That was a fun conversation...LOL.
4) Fire - Although our bell tent has fireproofing, the interior bedding and decor is NOT fireproof. As such, NO FIRE in the Bell Tent.
5) NO POLE DANCING!!! The center pole provides the structure necessary for the bell tent to remain upright. If you or a guest attempt to climb or dance on the pole the bell tent structure will be compromised and may fall down causing injury to you, your guests, or your property. We know it looks fun, but don't do it!!!
I don’t see my question listed here!
Please feel free to contact us via phone at (720) 441-4157 or via email at email@example.com.